NATIONWIDE online banking and app has gone down leaving thousands of customers unable to access their accounts.
Customers have complained of issues with their mobile banking, account balances and fund transfers.
According to DownDetector, more than 2,000 people are currently complaining about the outage.
The building society’s official Twitter/X account said: “Sorry, some account information may not be displaying online at the moment.
“We’re working to get things back to normal as quickly as we can.”
Customers have taken to social media to complain about the service issues.
One said: “On the App, current accounts are not loading. On the website, I’m unable to make a payment – an error page loads when you click to transfer.”
Another added: “What is going on @AskNationwide would love to be able to get to my money but you can’t even load my accounts!”
While a third said: “App down again and can’t access my accounts! Don’t expect a response as you didn’t bother last time!”
Can I claim compensation for the outage?
Banks don’t have to pay out compensation to customers if there has been a drop in service, unlike how telecoms companies have to.
But if you have incurred costs as a result of service issues, you could be likely to get your money back.
For example, if a bill payment didn’t go through as a result of an outage and you’ve been charged a fee for missing it, you should be able to claim that money back.
If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.
If you spoke to anyone to try and resolve the problem, make a note of their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.
You can find out more details about how to complain on the bank’s website.
It is worth gathering evidence of your problems so you can make a formal complaint to the bank directly.